Return & Exchange Policy – Sodfa Perfumes
Introduction
At Sodfa Perfumes, we strive to ensure our customers are satisfied with all their purchases. The Return & Exchange Policy is designed to provide a convenient and reliable shopping experience. Please read the policy carefully to understand the terms and procedures.
1. General Conditions for Returns and Exchanges
Customers may request a return or exchange within 7 days from the date of receiving the product.
The product must be in its original condition and unused, with the original packaging and all accessories included.
Defective or damaged products due to manufacturing may be returned or exchanged at no additional cost.
2. Non-Returnable Products
Opened or used products, especially perfumes and cosmetics.
Products purchased under special offers or clearance sales, unless defective.
Gift cards or promotional items.
3. Return or Exchange Request Procedure
To request a return or exchange, please contact us via email: returns@sodfaperfumes.com with the following information:
Order number
Description of the issue
Photos of the product (if defective or damaged)
After reviewing your request, we will provide instructions for returning or exchanging the product.
If approved, we will arrange for product collection from your address or delivery to one of our locations.
4. Fees Related to Returns and Exchanges
If the reason for the return or exchange is a product defect or an error on our part, the store will cover the shipping cost.
If the reason is personal (e.g., change of mind), the customer will bear the shipping and return costs.
5. Processing Time
Requests are processed within 7-10 business days from the date the product is received.
Refunds are issued using the original payment method, or via a store credit voucher for future use.
6. Contact Us
For any inquiries regarding the Return & Exchange Policy, you can contact us via:
📧 Email: returns@sodfaperfumes.com